ANNUAL GROWTH IN THE FINTECH BUSINESS TRENDZOWL
OF CUSTOMERS RATE SECURITY AS THE MAIN FACTOR WHEN CHOOSING PAYMENT METHODS TRENDZOWL
OF BANKS ATTEMPTING DIGITAL TRANSFORMATION ARE SUCCESSFUL TRENDZOWL
OF DIGITAL TRANSFORMATIONS EXCEED THE ORIGINAL BUDGET AND TIMELINE TRENDZOWL
Obstacles in the Financial Services Sector
To succeed, companies in the rapidly evolving financial services market must stay agile
In a fast-evolving industry, advanced technology is essential rather than a differentiator. Together, we can transform the entire customer experience into your next competitive edge.
Turn Hurdles into Growth Opportunities
Let’s face and conquer your toughest challenges, together
Transform your operations with tailored solutions designed for simplicity, speed, and security
OUR CAPABILITIES
Bring decades of deep industry knowledge and best-in-class practices to your business.
Trust our proven track record in developing solutions from strategy through execution for banks across the globe.
Banking | Digital | banking | Fintech | And more
Credit and lending
Deliver end-to-end Loans Servicing (Auto, Mortgage, SMB/Personal, Commercial), Remediation Servicing, Collections, Credit Decisioning, Fraud Detection and Processing.
Payments
Effectively meet end-to-end stakeholder requirements with proven methods for managing retail payments, digital payments, payment processing infrastructures, and transactional banking.
Back office service
Deliver complete end-to-end solutions across Loans, Remediation, Collections, Credit Decisioning, Fraud Detection, and Processing
Data privacy and risk mitigation
Protect customer information and detect risks early to enhance fraud defense.
Achieving 46% first-contact resolution with an AI-powered solution that delivers secure, compliant banking support.
In a highly regulated environment where trust, privacy, and compliance are paramount, Sparda-Bank West leveraged EX Minds.ai FAB Connect to support a major digital banking migration. The Human + AI platform delivered 46% first-contact resolution with full traceability and built-in governance, enabling secure scaling. Learn how banks use compliant orchestration to boost efficiency, enhance customer experience, and manage risk.
2026 and Beyond: Trends Transforming Banking & Financial Services
The banking landscape is evolving as digital disruptors and rising customer expectations drive institutions to modernize, enhance data security, and provide more personalized support. While AI adoption continues to grow, human interaction remains vital. Discover the key trends transforming banking and financial services, and learn how to stay competitive through intelligent innovation and human-centered solutions.
Everest Group recognized EX as a Leader in its PEAK Matrix® for Banking Operations Services.
EX Minds was recognized by Everest Group as a Leader and Star Performer in the Banking Operations – Services PEAK Matrix®. The recognition highlights its vertically aligned, technology-enabled banking operations portfolio, including the EX.ai FAB architecture and EX Service-in-a-Box framework. This leadership position is strengthened by scalable delivery, modular solutions, and consistently positive buyer feedback.
RECOGNIZED LEADER
BFS clients count on us to deliver what matters most—their customer experience.
Trusted by the world’s leading financial institutions, EX combines human-centric design with cutting-edge digital solutions.
YEARS
OF CONTINUOUS IMPROVEMENT AND INNOVATION
COUNTRIES
WITH BFSI OPERATIONS
BANKING
PROFESSIONALS
CLIENTS
INCLUDING TOP 20% GLOBAL BANKS
PREDICTION ACCURACY IN DEBT RECOVERY
LATIN AMERICAN BANK
FIRST CALL RESOLUTION
SANTANDER
INCREASE IN OPERATIONAL CAPACITY
LATIN AMERICAN BANK
INCREASE IN DEBT BALANCE SAVED VS UNIQUE BALANCE
WIZINK BANK
RECOGNIZED LEADER
Our success is measured by the success of our clients.
Financial institutions across the globe already rely on EX to protect and enhance what matters most—their customers. Now, let’s apply these tested best practices to your business.
CONTACT US
Get in Touch With Us!
Turn your ideas into powerful, scalable solutions with EX Minds. Whether you’re looking to streamline operations, integrate AI, or build something entirely new, our expert team is here to guide you every step of the way.