Telecom

Delivering high-quality communication experiences at scale

Driving growth in a hyper-connected world

We support telecom providers in managing large-scale customer interactions while improving service quality and operational efficiency.

EX serves as the operational backbone for the world’s leading communications service providers. In an always-on industry where seamless connectivity is critical, we offer an end-to-end suite of services—from customer care and technical support to sales, retention, and collections. 

Transform Challenges into Opportunities

Let’s take on your biggest challenges—together.

By combining timely patient support with optimized operations, we can help you overcome your business challenges—together.

  1. Meeting regulatory and security requirements

    Stay secure and compliant with real-time monitoring, rapid response, and intelligent automation.

  2. Providing seamless omnichannel support

    Deliver tailored, frictionless experiences for today’s rising customer expectations.

  3. Effectively handling seasonal fluctuations

    Flex your workforce to keep pace with shifting demand.

  4. Acquire new customers and grow existing ones

    Create sales programs that win new customers and grow existing accounts.

  5. Addressing intricate customer issues with expertis

    Ensure fast, reliable resolution of billing and technical queries with expert assistance.

OUR CAPABILITIES

Trusted by communications providers globally, we deliver results

Tap into EX Mind’s hybrid human + AI model with EX.ai FAB Connect and FAB Assist for next-gen customer experiences.

Sale

Grow your business with EX.ai FAB Growth by attracting new customers and enhancing value for your current base through upsell and cross-sell.

Effectively meet end-to-end stakeholder requirements with proven methods for managing retail payments, digital payments, payment processing infrastructures, and transactional banking.

Optimize core operations—including order management, service provisioning, billing validation, data management, and administrative support—to boost accuracy, speed, and efficiency.

Integrate billing and technical support to reduce friction, speed resolution, and deliver a consistent customer experience that strengthens loyalty.

Enhance collections with EX.ai FAB Collect by combining AI-driven analytics, predictive modeling, and AI agents with authentic human engagement.

Design a customized service model that provides support whenever and wherever your business needs it.

Safeguard your customers, employees, and business with chat moderation, anti-fraud measures, and content review to maintain security and compliance.

RECOGNIZED LEADER

Leading communications providers worldwide rely on us to safeguard what matters most: their customers.

EX brings 40+ years of experience and global operations to serve clients anytime, anywhere.

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COUNTRIES WITH A COMMUNICATIONS SERVICE PRESENCE

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PROFESSIONALS SERVICING THE COMMUNICATIONS INDUSTRY

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CLIENTS WITHIN THE COMMUNICATIONS SECTOR

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